FAQ

The payment for your order is typically taken from your bank account at the time of purchase. Once you complete the checkout process and your payment is authorized, the amount will be deducted from your account. You will receive a confirmation email with the details of your order and payment. If you encounter any issues or have questions about the payment process, please contact our customer service team for assistance.

A wishlist is a feature that allows you to save items you are interested in for future reference or purchase. By adding products to your wishlist, you can easily keep track of your favorite items and share them with friends and family. You can access your wishlist anytime by logging into your account on our website. This feature helps you plan your purchases and ensures you don’t forget about items you liked.

If you receive a damaged or incorrect product, please contact our customer service team as soon as possible. Provide them with your order number, a description of the issue, and any relevant photos of the damaged or wrong item. We will arrange for a replacement to be sent to you or offer a refund, depending on your preference. Our goal is to resolve the issue quickly and ensure your satisfaction.

Orders can be changed or canceled within a short period after placement. Please contact our customer service team as soon as possible with your order number and the details of the changes you wish to make. Once an order has been processed or shipped, we may not be able to modify or cancel it. If changes or cancellations are not possible, we can assist with returns or exchanges once you receive your order.

Package tracking is a feature that allows you to monitor the status and location of your order as it is being shipped to you. Once your order has been dispatched, you will receive a tracking number via email or in your account on our website. By entering this tracking number on the shipping carrier’s website, you can see real-time updates on your package’s journey, including its estimated delivery date and current location. This helps you stay informed about when your order will arrive.